FAQs

Frequently Asked Questions (FAQs)

1. What sizes do your jackets and coats come in?

Our jackets and coats are available in a wide range of sizes, from Small to XXL. We provide a detailed size chart on each product page to help you find the perfect fit. If you're unsure about sizing, feel free to reach out to us for assistance!

2. How can I place an order on The Nord Wolf website?

Placing an order is easy! Simply browse our collection, select the item(s) you want, choose your size and color, and click "Add to Cart." Once you're ready, go to your cart and follow the checkout instructions to complete your purchase.

3. Do you offer gift cards?

Yes, we offer gift cards that can be used on our website. You can purchase a digital gift card from our website, and it will be delivered straight to your email inbox.

4. How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Domestic orders usually arrive within 3-7 business days, while international orders may take longer depending on your location and customs processing.

5. Can I track my order?

Absolutely! Once your order ships, we’ll send you an email with a tracking number so you can track your package from dispatch to delivery.

6. What is your return policy?

We offer a 30-day return policy for unworn, unused, and unwashed items. If you're not happy with your purchase, simply contact us to initiate the return or exchange process. Please note that items marked as "Final Sale" are not eligible for returns.

For more information, check out our full Shipping & Returns policy.

7. Can I exchange my item for a different size or color?

Yes! If you'd like to exchange an item, just reach out to our customer service team within 30 days of receiving your order. We’ll assist you in swapping it for the size or color that suits you best.

8. Do you offer international shipping?

Yes, we offer international shipping! Shipping times and fees vary based on your location. Please note that any customs duties or taxes will be the responsibility of the customer.

9. Are your products made from genuine leather?

Yes, all our leather products are made from premium, genuine leather. We carefully select the best materials to ensure that our jackets, coats, and accessories are both durable and stylish.

10. How can I contact customer service?

If you have any questions or need assistance, you can reach our customer service team at 800-653-5099 or via email at [insert email]. We’re here to help and will respond as quickly as possible.

11. Do you offer any discounts or promotions?

We occasionally offer special promotions and discounts. To stay up-to-date with our latest offers, sign up for our newsletter or follow us on social media.

12. Can I change or cancel my order after it’s been placed?

We process orders quickly, but if you need to make a change or cancel your order, contact us immediately at 800-653-5099. We’ll do our best to assist you, but please note that we cannot guarantee changes once an order has been shipped.